Frequently asked questions

We recommend starting with the bra size you normally wear in your best-fitting bra. Use the size guide available on each product page to compare your usual size with the sizes available for that specific style.

Because every body and bra style can fit differently, always check the size information shown on the product page before ordering.

Velora serves both US and UK customers. Where sizing differs between the two systems, the relevant conversion is shown on the product page or size guide.

Pay particular attention to cup sizes, as UK and US cup lettering can differ even when the fit is equivalent.

Your preferred fit matters. If you like a firmer, more secure feel, the closer-fitting option may suit you better. If you prefer a little more room, consider the larger option.

For bras, remember that band and cup size work together, so changing the band can also affect the cup volume.

The band should feel secure and sit level around your body without riding up. Your breasts should sit comfortably inside the cups without spilling, gaping or excessive compression.

Straps should feel supportive without digging into your shoulders. Most of the bra's support should come from the band rather than the straps alone.

Support for fuller busts is at the heart of our bra collection. Our supportive styles are designed to combine structure, comfort and a flattering natural shape without relying on unnecessary bulk.

Yes. The Everyday Lace™ Support Bra uses structured underwire to provide lift and support from underneath. It is lightweight and unlined, giving you support without thick or bulky padding.

No. Construction varies by style. For example, the Everyday Lace™ Support Bra is designed to give a natural shape without bulky padding.

Check the individual product page for the exact construction and support features of each bra.

Our everyday styles are designed with long-wear comfort in mind, using supportive construction, adjustable features and lightweight materials.

The most important factor is choosing the correct size, as an incorrectly fitted band or cup can make any bra uncomfortable over time.

Available shipping destinations are automatically shown at checkout. Enter your delivery address to see the shipping options available for your location.

Your estimated delivery window is displayed during checkout and may vary depending on your destination. Once your order has shipped, use the tracking information provided to follow its progress.

Once tracking becomes available, you'll receive the relevant shipping information using the contact details provided with your order.

If you're having trouble locating your order information, contact our support team and include your order number.

Contact us as soon as possible after placing your order. We'll do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing or has already shipped.

Eligible items can be returned within 30 days, provided they meet our return conditions.

Items should be unworn, unwashed and returned with their original tags and any applicable hygiene seals still attached.

You may carefully check the fit while keeping the item in original condition. For hygiene reasons, items must remain unworn beyond fitting, unwashed, with tags and any hygiene protection intact where applicable.

If the item is eligible for return and remains in its original condition, you can follow our return process and choose the correct size according to the options available.

Contact our support team as soon as possible with your order number and clear photos of the item you received. We'll review the issue and help you with the next steps.

Always follow the care label attached to your individual garment. Delicate lingerie generally benefits from gentle washing and careful handling to help protect lace, elastic and structured components.

Rotate between several bras rather than wearing the same one every day, follow the garment's care instructions, and avoid crushing structured cups or underwires when storing them.